A plain-English summary of how we handle deposits, refunds, and the return of a puppy.
Reservation deposit
To reserve a specific puppy, the reservation deposit is 50% of the listed price. The deposit secures the puppy and is credited toward the total. It is fully refundable if you change your mind at any point before pickup or shipping.
Health guarantee
Every puppy is covered by our written health guarantee, including a one-year guarantee against serious hereditary conditions.
Returning a puppy
If you’re ever unable to keep your puppy — at any age, for any reason — contact us first. We will take the puppy back and find a new family ourselves.
What’s not refundable
Shipping costs, once travel has begun, are not refundable. The puppy’s purchase price remains subject to the terms of the signed contract.